What is the  ACSI ETF ?
5 min read
By Beqa Bumbeishvili, ETF Insider

What is the ACSI ETF ?

In the world of finance, Exchange-Traded Funds (ETFs) have gained significant popularity due to their diversified and cost-effective nature. One such ETF that has caught the attention of investors is the ACSI ETF, based on the American Customer Satisfaction Investable Index. In this article, we will explore the ACSI ETF, its underlying principles, benefits for investors, and important considerations before investing.

ACSI ETF: Overview

The ACSI ETF, short for American Customer Satisfaction Investable ETF, is a unique financial instrument designed to track the performance of U.S.-listed companies that have been rated based on customer satisfaction. It uses a passive management or indexing approach, which means it aims to replicate the performance of its benchmark index, the American Customer Satisfaction Investable Index.
The Index is created and maintained by CSat Investment Advisory, L.P., in partnership with the American Customer Satisfaction Index, LLC. The Index incorporates surveys of over 100,000 households each year to identify trends in customer satisfaction and provide valuable benchmarking insights for various entities.

ACSI ETF Underlying and Exposure: What Does It Track and How?

The ACSI ETF's underlying principle is to invest in U.S.-listed companies whose customers have been surveyed and assigned a customer satisfaction score as part of the Customer Satisfaction Data. The selection process begins with over 400 companies across 46 industries and 10 economic sectors. Companies with statistically significant Customer Satisfaction Data, a market capitalization greater than $1 billion, and primarily listed on a U.S. exchange are considered for inclusion in the Index.
The Index comprises the top 25 industries with the highest customer retention, and within each industry, the company with the highest ACSI Score is included. The Index is sector-weighted, industry-weighted, and equal-weighted within each industry, typically consisting of 25 to 35 companies at each rebalance.
The ACSI Score is calculated based on customers' satisfaction with three facets: Customer Expectations, Perceived Quality, and Perceived Value. Each company's ACSI Score is evaluated using a proprietary model, which considers customer feedback and recent consumption experiences.

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ACSI ETF: Benefits to Invest

Investing in the ACSI ETF offers several advantages for investors:
Diversification: The ETF's underlying index includes companies from various sectors and industries, providing investors with broad market exposure.
Customer-Centric Approach: By tracking companies with high customer satisfaction scores, the ACSI ETF aligns with consumer sentiment, potentially leading to long-term profitability.
Passive Management: As a passively managed ETF, it comes with lower expense ratios compared to actively managed funds, reducing the overall cost for investors.
Performance Potential: If customer satisfaction is an indicator of a company's success, investing in companies with high ACSI Scores may lead to favorable returns.

ACSI ETF: Considerations Before Investing

While the ACSI ETF presents promising features, investors should consider the following before making investment decisions:
Risk Factors: Like any investment, the ACSI ETF carries inherent market risks, and its performance can be influenced by economic conditions and industry-specific factors.
Single Strategy Exposure: The ETF focuses on companies with high customer satisfaction, which might lead to concentrated exposure to certain sectors or industries.
Past Performance is Not Indicative of Future Results: While the Index methodology is designed to capture successful companies, historical performance does not guarantee future returns.
Asset Allocation: Ensure that the ACSI ETF aligns with your overall investment strategy and complements your existing portfolio.

Conclusion

The ACSI ETF, based on the American Customer Satisfaction Investable Index, offers investors an innovative way to gain exposure to companies with high customer satisfaction scores. Its passive management approach, customer-centric strategy, and potential for diversified growth make it an appealing option for those seeking long-term investments. However, as with any financial instrument, investors must conduct thorough research and consider their risk tolerance before investing in the ACSI ETF.

Disclaimer: This article is for informational purposes only and does not provide any investment advisory services. Please consult with a financial professional before making investment decisions.

Sources:

ACSI ETF issuer
ACSI ETF official page

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FAQ

  • What is the ACSI ETF?

    The ACSI ETF, also known as the American Customer Satisfaction Investable Index ETF, is an exchange-traded fund that aims to generate higher returns relative to the broad U.S. equity market by investing in stocks with relatively lower share prices relative to fundamental values.

  • What is the underlying index that the ACSI ETF aims to track?

    The ACSI ETF aims to track the performance of the American Customer Satisfaction Investable Index, which includes a diverse mix of U.S. common stocks representing various market sectors and industry groups.

  • How does the ACSI ETF select its holdings?

    The ACSI ETF uses a quantitative model to evaluate securities in the U.S. large-, mid-, and small-capitalization stocks universe. The model identifies securities with lower prices relative to fundamental measures of value, such as book to price and earnings to price ratios.

  • What is the investment strategy of the ACSI ETF?

    The ACSI ETF seeks exposure to stocks with lower prices relative to fundamental value while promoting diversification and mitigating exposure to certain less liquid stocks. The ETF invests in U.S. companies and aims to achieve potentially higher returns compared to the broad U.S. equity market.

  • What are the potential advantages of investing in the ACSI ETF?

    Investing in the ACSI ETF offers the potential for higher returns compared to the broad U.S. equity market. The ETF's investment strategy provides diversification across different market sectors and industry groups.